Fulfillment and Shipping Policy

Thank you for choosing SML Tire and Lube for your automotive needs. We strive to provide excellent service and ensure your satisfaction with every purchase. Please review our fulfillment and shipping policy below for a smooth and seamless shopping experience.

Order Processing:

1. Order Confirmation: Upon placing an order through our website, you will receive an email confirmation with the details of your purchase. This email serves as confirmation that we have received your order.

2. Order Verification: Our team will verify the details of your order for accuracy and availability of the items. In case of any discrepancies or out-of-stock items, we will promptly notify you via email or phone.

3. Order Fulfillment: Once your order is confirmed and verified, we will begin processing it for shipment. Our goal is to process and ship all orders within 1-2 business days, excluding weekends and holidays.

Shipping Information:

1. Shipping Methods: We offer various shipping options to cater to your needs, including standard ground shipping, expedited shipping, and in-store pickup. Shipping methods may vary based on the size, weight, and destination of your order.

2. Shipping Rates: Shipping rates are calculated based on the weight and dimensions of your order, as well as the selected shipping method and destination. You will be able to view the shipping charges during the checkout process before finalizing your purchase.

3. Shipping Destinations: Currently, we only offer shipping within the continental United States. We do not ship to PO boxes, APO/FPO addresses, or international destinations.

4. Delivery Times: Delivery times may vary depending on the shipping method selected and the destination of your order. Estimated delivery times will be provided during the checkout process for your reference.

Order Tracking:

1. Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. You can use this tracking number to monitor the status and location of your shipment.

2. Delivery Updates: We partner with reliable shipping carriers to ensure timely and secure delivery of your order. However, please note that delivery times may be subject to unforeseen delays due to weather conditions, carrier issues, or other circumstances beyond our control.

Returns and Exchanges:

For information regarding our returns and exchanges policy, please refer to our Returns and Exchanges Policy page.

If you have any questions or concerns regarding our fulfillment and shipping policy, please feel free to contact us for assistance. Thank you for choosing SML Tire and Lube. We appreciate your business!